Our solution, the ApPello Loan Origination System is able to cover the whole loan process from the first customer request until the disbursement. The solution offers a seamless digital journey for loan applicants, and a possible way for banks to shorten the progress time of loan origination to a minimum level and to cut back related operation costs as well. Thanks to the direct data collection and online application form, the time to decision can be radically reduced. The ApPello Digital Platform provides the flexibility for creating new loan workflows for retail, SME, corporate and specialized lending client segments. As part of the implementation business flows, screens and print-outs will be tailored according to the needs. The configurability and flexibility of our Loan Origination solution decreases the time of new product implementation or product modification to the minimum and increases the user experience for the clients.
Digital journey of customers
ApPello Loan Origination System helps to create a deeper engagement between the bank and it’s customers through their digital journey where they can continuously be informed about the current status and next steps of the loan application (notification in SMS, email or mobile app message). As the whole process is digitally covered, process managers are supported with enhanced waterfall and churn analysis. Additional benefit is that all steps are handled digitally without time-consuming personal meetings and unnecessary appointments. ApPello supports automatic system decisions based on pre-defined business rules, such as pre-screening, automatic scoring, collateral eligibility or disbursement conditions.
Handles any type of loan
Retail loans, which demand quick time-to decisions and time-to disbursements, can be easily handled in the ApPello Loan Origination System which has strong monitoring part to report the process efficiency and the resource usage. Users are guided through the process steps and thanks to the built-in rule engine, credit policies and business rules can be freely adjusted to the actual business requirements. Beside the simple credit applications, the system can support the whole process of the non-standardized corporate loans. There are user friendly features to help manage economically interlinked clients, complex product and collateral structures or credit limits. With the help of the process manager tools recurring and parallel processes can be managed for multiple users working on the same credit application at the same time.
ApPello Digital Platform provides an integrated Document Management System that can generate template-based documents needed throughout the process, including client information sheets, proposal documentation, decision documentation, contracts etc. The Flexibility Toolset enables to create and change business logic, including new data fields, screens, workflows, business rules and reports by configuration. The workflow engine, the central element of the system makes the loan origination process faster and transparent. There is a built-in task allocation function that supports the management of holidays, substitutions within a workgroup.
Involvement of agents
However, it is more common that the first contact with the client happens on a digitalised way (web, mobile, chatbot) which reduces the length and difficulty of the process and makes it much more user friendly, in some special cases it is necessary to involve third party contributors. With ApPello Loan Origination due to easily parameterizable screens and processes, it is possible to create a user interface for external parties such as agents or dealers. System unites parties within and beyond the organizational boundaries enabling a de-centralized content management, by which information is always up-to-date. Solution is secure and complies with the standard IT security requirements.
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