Customer Satisfaction
Survey

Dear Partner,

Thank you very much for taking your time to fill out our satisfaction survey! The goal of this questionnaire is to get a clear view about how our products and services are seen by our clients in order to increase the value they bring. Please feel free to add any suggestions or comments that help us achieve these goals.

GENERAL SATISFACTION

5 - Totally satisfied4 - Satisfied3 - Neutral2 - Not satisfied1 - Not satisfied at allNot relevant / no opinion
5 - Extremely likely4 - Rather likely3 - Neutral2 - Rather not likely1 - Not at all likelyNot relevant / no opinion
Not at all Likely Extremely Likely

PRODUCT

5 - Totally agree4 - Agree3 - Neutral2 - Not agree1 - Not agree at allNot relevant / no opinion
is easy to use
is reliable
provides solution to all our business needs

SUPPORT SERVICE

5 - Totally agree4 - Agree3 - Neutral2 - Not agree1 - Not agree at allNot relevant / no opinion
colleagues are helpful
colleagues are highly professional
reaction time is quick enough

NEW VERSIONS OF THE PRODUCT / UPGRADES

5 - Totally agree4 - Agree3 - Neutral2 - Not agree1 - Not agree at allNot relevant / no opinion
5 - Extremely likely4 - Rather likely3 - Neutral2 - Rather not likely1 - Not at all likelyNot relevant / no opinion

EXPERIENCE and RECOMMENDATIONS