Debt Collection

Appello Debt Collection System is a highly flexible solution for the automatic (risk-based) or manual segmentation of outstanding loans and registering the execution of the different collection strategies defined by the segment through phases of early (soft) and late (hard and legal) collection. It also supports rescheduling or restructuring in connection with the bank’s other systems.

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MAIN BUSINESS BENEFITS

WIDE RANGE OF SEGMENTATION OPTIONS

Segmentation of outstanding loans and assigning an adequate collection strategy are possible both manually and automatically. Automatic segmentation is based on flexibly adjustable business rules or rule-based collection scorecards that may include risk indicators like probability of default (PD).

EARLY COLLECTION SUPPORT

Workflow-based early collection is supported by functions like registering customer agreements / promises, restructuring and rescheduling, generation and automatic sending of notice e-mails, letters and SMS..

PROCESSES KEPT UNDER CONTROL

The Solution ensures the complete traceability of tasks and events. It also supports the management of customer contacts and documents. Graphical tools (charts) support measuring the timely execution and efficiency of processes.

SUPPORTING EXTERNAL CONNECTIONS

The Solution can be integrated with any existing interface of the Bank e.g. with a Call Center software. It can also involve or provide daily reports and data extracts to external collection partners.

EXTENSIVE REPORTING CAPABILITIES

The System provides reporting options on many levels. Easy-to-create graphical tools (charts), customizable, searchable and filterable list screens that can be exported to Excel, built-in reports and Jasper Reports that provide the opportunity to create any type of list, chart or custom report even by trained users are available.

LATE COLLECTION SUPPORT

Hard collection functionalities cover the involvement of external collection companies, termination of the loan, sale of assets and write-offs. The Solution provides multiple work-out scenarios with possible outcomes that can be offered to the client. The audit trail feature supports documenting the legal procedure and the decision making process.

FLEXIBLY PARAMETERIZEABLE COLLECTION STRATEGIES

Collection strategies define collection processes that are based on flexibly adjustable workflows and task management. The role-based workflow may involve different internal departments and external parties. The Bank’s system administrators can modify existing strategies and create new ones.

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