Debt Collection
Appello Debt Collection System is a highly flexible solution for the automatic (risk-based) or manual segmentation of outstanding delinquent loans and registering
the execution of the different collection strategies defined by different segments (creditors) through the whole Collection and Work-Out process from the first day past
due to the legal phase. The solution ensures lean operation while reducing human tasks and provides the possibility to keep up with the ever-changing business needs.
Key Features
  • early and late collection support
  • monitor and control the whole collection lifecycle
  • Flexibly configurable collection strategies
  • automatic client segmentation
  • Optimized processes, reduced administration
  • Support in contacting customers
  • extended report capabilities

1 WIDE RANGE OF SEGMENTATION OPTIONS

Automatic segmentation of outstanding delinquent loans and assigning an adequate collection strategy is managed by flexibly adjustable business rules (using an inbuilt rule engine UI where power users can define the conditions for each strategy separately accessing any data available in the system).

2 FLEXIBLY CONFIGURABLE COLLECTION STRATEGIES

Automatically assigned collection strategies define the planned activities for the collection processes that are based on flexibly adjustable workflows and task management capabilities. The role-based workflow may involve different internal departments as well as external parties. The Bank’s system administrators can modify existing strategies and create new ones with ease.

3 EARLY (SOFT) COLLECTION PHASE SUPPORT

The tool provides a complete set of functions supporting the extended requirement set of the internal collector through strategy-based workflows. It includes (amongst others) automatic generation of e-mails, SMS and letters based on the various collection strategies with configurable templates, registering payment promises and payment plans with customizable templates, ad hoc messaging options. The Solution can be integrated with any existing interface of the Bank e.g. with a Call Center software.

4 LATE COLLECTION SUPPORT

The Solution provides multiple scenarios in the late (hard) phase with extendable set of collection outcomes. Functionalities cover the involvement of and standardized communication with various external companies, which possibly could be involved in the process, such as collection agencies, solicitor offices, auction agencies or factoring companies. The audit trail feature supports documenting the legal procedure and the decision-making process.

5 MONITOR AND CONTROL THE WHOLE COLLECTION PROCESS

The Collection system provides several customizable overview user interfaces. On these screens, every data is on hand for the user to get summary and detailed information on Client debts, the performance of colletors or the status of payment plans. To keep up the full control of the collection portfolio the users may use the built-in process reports, to get feedback about the movements of their processes. Users or managers can get an instant status on open hard processes, off-court processes, or court proceedings. The manager can see a snapshot of soft and hard processes per strategy, segmented by different statuses.

6 EXTENSIVE REPORTING CAPABILITIES

The System provides reporting options on many levels. With this capability, the Bank is able to keep the collection strategy under full supervision and get any information at any time about the whole portfolio. Easy-to-create graphical tools (charts), customizable, searchable and filterable list screens that can be exported to Excel, csv or PDF, built-in reports and Jasper Reports that provide the opportunity to create any type of list, chart or custom report even by trained users are available.

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RATING & SCORING
Efficient risk assessment based on different types of flexibly adjustable, versioned scorecards. All the required data are available for the scoring engine, which determines the risk of financing to support the decision-making process
EARLY WARNING & MONITORING
This module is responsible for checking the terms&conditions of contracting and disbursement among others and for early identification of future non-performance
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