The Solution provides multiple scenarios in the late (hard) phase with extendable set of collection outcomes (e.g. involvement of different types of external partners, registering details about different legal proceedings, sale of products and write-offs). Functionalities cover the involvement of and standardized communication (e.g. defined data extract export/import) with various external companies (e.g. collection agencies, solicitor offices, auction agencies, factoring companies, etc.). The audit trail feature supports documenting the legal procedure and the decision making process.