In the past few years, digital mortgages have become more and more a reality.
This has been confirmed by studies that show the old-fashioned analog mortgage is too inconvenient and cumbersome for today’s customers. As we live in a digital world and we expect that we should have an easy journey for acquiring a home, along the same lines as ordering a pizza or buying goods online.
ApPello’s solution for digital mortgages offers your customers a fully digital experience throughout the entire process, from submitting the application to the disbursement.
Updates and notifications help the customer to better understand the status of the application and provide transparency over the entire process. With ApPello’s digital mortgage platform, banks can offer their customers product recommendations and a selection tool to choose the best mortgage option for their needs.
After answering a series of simple questions (loan purpose, property type, etc.), the customer is presented with tailored options for them to choose from and continue the mortgage process independently. This helps increase the customers’ confidence and improves their experience, thus benefiting the sales process.
Once the loan application is submitted by the client, an automated engine takes over and helps with aggregating, verifying and analysing the information.
front-end for different channels - client, agent, branch
Workflow support for mortgages from acquisition to disbursement and monitoring
Built-in rules and decision engine for risk measurement
End-to-end origination process based on a single system of record
Accessible on desktop, tablet and mobile
Performance management monitoring and reporting tools
Monitoring and reporting tools for lower operational and credit risk
Shorten origination processes through the use of automation, document management and integrations
Integrated workflow engine ensures quick time-to-decision
Advanced customer experience for clients and bank users
Short time-to-market with easy configuration
Cost reduction with optimised processes
The system is supported by the following critical components to support the end to end loan processing:
The digital mortgage platform offers customers an easy and friendly way of providing the required information for their mortgage application. Through integration with third-parties and data aggregators, the bank can obtain most of the information required for the loan application, thus minimising the effort on the customer’s part. In addition to the increased customer convenience, the bank benefits from lower processing costs, higher data accuracy and lower operational and fraud risk. In the event of collecting additional information, customers are presented with user-friendly forms that organise the information in small chunks and sections that are easy to fill, helping them to be in control, thus increasing the pull-through rates and encouraging progress.
After providing the initial set of information, the application presents the user with details of the recommended products and it also presents additional, personalised options, in order to help the customer select the best product for their needs. This leads to increased customer satisfaction and a more efficient sales process.
The Decision Engine is seamlessly integrated through its APIs to the Loan Origination System.
The engine can work for pre-screening, classical scoring, rating, limit calculation and any additional decision points. It is capable to handle an unlimited number of different decision logics, which can differ by customer segment (including sub-segments), product, product variant, etc. The models can be different by product or client sub-segments.
Business rules and decision logic with graphical visualisation can be built and customised by the Bank’s employees with relevant roles, even without deep IT knowledge.
For the loan origination process it is necessary to know all existing loans and the collaterals of the client. The System allows the entry of the obligations and collateral data from the screen, as well as the importing of these data via standard APIs. Any supplementary data may also be entered for the selected collateral.
Different (financial/non-financial) conditions are handled by the system. Covenants can be connected to loans, partners and workflows while every covenant belongs to a covenant type.
Based on the covenant definitions the system automatically generates the proper covenants for the loan origination process. However the users with proper roles can also add unique covenants during the process.
The solution is integrated to a document management module for both generating and storing documents.
It handles any type of contracts. The contracts are generated automatically, it collects all relevant information to fill in every detail. Technically it is generated with the help of MS Word templates with macros.
Document management tools help to generate various documents based on templates and then auto-fills them with all relevant and available data in the system. This is a highly useful and time-saving tool in the loan origination process, used for preparing all of the paperwork needed in the process (loan proposals, contracts, notifications, statements, etc.). Digital signature supports the verification of contracts and agreements.
ApPello provides unique feature of built-in excel component to help the work of the User, such as editing Excel forms in offline mode and create templates. If calculation logic is maintained in an Excel sheet, users doesn’t have to perform the calculations in an excel, and then fill the result in the system manually. With the help of integrated excel spreadsheets, calculation can be done in the system directly, therefore making it easier to calculate and maintain business calculations. Apart from business calculations the system’s business parameters can also be managed using excel.
Apart from business calculations the system’s business parameters can also be managed using excel. System provides Excel import functions (10+) to maintain standard parameter rulesets in excel that can be audited and verified.
Most frequently used catalogues are as below:
Customizable dashboards, 360 Degree client- & history-overview supports decision making by displaying the most relevant information at a glance. As emails play an important role in SME and corporate lending process, ApPello offers an MS Outlook plugin. With this you can save your emails, and their attachment directly to clients, loans, or workflows with one click straight from your email client.
You might also be interested in our other lending solutions
helps financial institutes to attract, onboard and retain your customers in an ever-changing business environment while increasing operational efficiency.
Speed up and automate your decisions! It is a segment and product-independent solution that can handle various business-related decisions in a centralised platform, even the complex ones.
Want to learn more about how our platform can modernize your bank?
Just schedule a chat with one of our experts. We’re here to help.
We develop next generation solutions to improve our clients’s productivity. Let us show you how!
The Digital Lending Platform Specialist
A-1190 Vienna,
Mooslackengasse 17.
Business Center NINETEEN
Phone: +36 1 474 0915
Email: sales@appello.eu
15-17 Povernei street, Sector 1, Bucharest
Email: sales@appello.eu
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